Shipping Policy

Last updated: November 8, 2026

Where we ship

We ship from the United States to addresses in the United States.

Processing and delivery times

• Orders are usually processed within 1–2 business days.
• Most orders arrive within 3–5 business days after they ship.
• You receive a tracking link by email when your order ships.

Delivery times are estimates and can be affected by carriers, weather and holidays.

Shipping costs

• One-time purchases: $4.95 flat rate per order.
• Subscribe & Save: free shipping is included as a gift on the 3-pouch pack. For other packs, any shipping charge is shown in the order summary before you pay.

Subscription refills

On Subscribe & Save, each refill ships after its 30-day renewal payment. Cancel anytime before your next billing date (see the subscription terms).

Address changes and problems

Need to change your address, or something went wrong with a delivery? Email support@nanelya.com as soon as possible. See the refund policy for damaged, wrong or lost orders.