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Refund Policy

Last updated: November 8, 2026

30-day money-back guarantee on your first order. If you are not happy with your first Nanelya order, email us within 30 days of delivery and we will refund it.

How to request a refund

  1. Email support@nanelya.com within 30 days of delivery with your order email and order number.
  2. We may ask you to send back any unused product. If we do, we will give you the return address.
  3. We refund the product price of your first order to your original payment method, usually within 5–10 business days after approval. Your bank may take a few extra days to show it.

Shipping charges on one-time purchases are not refunded, unless your order arrived damaged, defective or wrong.

Subscription renewals

You can cancel your Subscribe & Save anytime before your next billing date to avoid the next charge (see the subscription terms). If a renewal was charged and you did not want it, email us within 7 days of the charge: if the refill has not shipped yet, we will cancel and refund it.

Damaged, defective or wrong items

Email us within 14 days of delivery with a photo, and we will send a replacement or refund you, at your choice, at no cost to you.

Lost packages

If tracking shows no movement for 10 business days, or your order shows as delivered but you did not get it, contact us and we will help, including a replacement or refund where appropriate.

Contact

support@nanelya.com · +1 (307) 655-6076 · TGB COMMERCE LLC, 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801-5777, USA