Privacy Policy
Last updated: November 8, 2026
This policy explains what personal information TGB COMMERCE LLC (“Nanelya”, “we”, “us”) collects when you visit this website or buy Nanelya Feminine Balance Softgels, how we use it, and the choices you have.
Who we are
TGB COMMERCE LLC, a Wyoming limited liability company, 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801-5777, USA. Contact: support@nanelya.com · +1 (307) 655-6076.
What we collect
- Order information: name, email, shipping and billing address, phone (if given), the pack you chose and your order history. Card details are entered in the secure checkout of our payment provider, Whop, and are never stored by us.
- Device and usage information: IP address, browser and device type, pages viewed, the ad or link that brought you here, and the time of your visit.
- Messages you send us (for example, support emails).
How we use it
- To process and ship your order, run your subscription if you choose one, and provide customer support.
- To prevent fraud and keep the site secure.
- To measure our advertising and show you relevant ads, only if you allow marketing cookies.
- To comply with legal, tax and accounting obligations.
Cookies and the Meta Pixel
We use a small number of cookies and similar technologies. Essential ones are always on. Marketing ones are off until you click “Accept” in the cookie banner, and you can change your choice anytime via “Cookie settings” at the bottom of every page.
| Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| nanelya_consent | Nanelya | Remembers your cookie choice | Essential | 180 days |
| nanelya_choice (session storage) | Nanelya | Remembers the pack you selected while this tab is open | Essential | Until you close the tab |
| Checkout cookies | Whop | Secure payment processing and fraud prevention | Essential | Set by Whop |
| _fbp, _fbc | Meta Platforms | Meta Pixel: measures visits and purchases from our ads, builds ad audiences | Marketing (opt-in) | Up to 90 days |
When marketing cookies are allowed, the Meta Pixel sends Meta information such as the pages you view, the pack you add to your cart, the start of checkout and completed purchases (with value and currency), along with device and browser data. Meta may use it as described in its Privacy Policy. We do not send your name, email or address to Meta from this website. If you reject marketing cookies or your browser sends a Global Privacy Control signal, the Meta Pixel is not loaded.
Who we share it with
- Whop (payment processing and subscription billing).
- Fulfillment and shipping carriers, to deliver your order.
- Hosting, link-tracking and email providers that help us run the site and our ads, under contract.
- Meta Platforms, only with your consent (see above).
- Authorities, when required by law, or a buyer of our business if it is sold.
We do not sell your personal information for money.
Consumer health data
Buying or browsing a feminine wellness supplement may be considered “consumer health data” under some US state laws (for example Washington’s My Health My Data Act, Nevada and Connecticut). We collect it only to provide the product and service you request, we share it for advertising only with your consent, and we never sell it. You can ask us to access or delete it, or withdraw your consent, at support@nanelya.com.
Your choices and rights
- Cookies and ads: use “Cookie settings” or “Do Not Sell or Share My Personal Information” at the bottom of any page. We honor Global Privacy Control signals.
- US state privacy rights (including California, Colorado, Connecticut, Virginia, Texas and others): you may request access to, correction of, deletion of, or a copy of your personal information, and opt out of “sale”, “sharing” or targeted advertising. We will not discriminate against you for using these rights.
- EU/UK visitors: you have rights of access, rectification, erasure, restriction, portability and objection, and you can withdraw consent at any time. Our legal bases are contract (orders), legitimate interests (security, fraud prevention) and consent (marketing cookies). You may complain to your local data protection authority.
To make a request, email support@nanelya.com from the address you used to order. We may need to verify your identity, and we respond within the time required by law (usually 30–45 days). An authorized agent can submit a request on your behalf with proof of authorization. If we deny your request, you can appeal by replying to our answer.
Retention
We keep order records as long as needed for the order, your subscription and our legal and tax obligations (usually up to 7 years), and other data only as long as it is useful for the purposes above.
Security
Payments are handled by Whop over encrypted connections. We limit access to personal information to people who need it to run the business.
Children
This site and our products are for adults 18+. We do not knowingly collect information from children.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
TGB COMMERCE LLC, 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801-5777, USA · support@nanelya.com · +1 (307) 655-6076